Floors™ guarantees not only its products, but its services as well. Our guarantee begins the moment you decide to shop at Floors™ and continues through long after your flooring project is complete. We are there for you… every step of the way!
100% Customer Satisfaction Guarantee!
It is our deepest desire at Floors™ to make sure that all of our customers are 100% satisfied with our products and services. With that in mind, we offer the following guarantees:
We will provide timely, courteous customer service. If ever we’re discourteous, or if customers’ inquiries are not handled in a timely manner, we encourage customers to let us know. Customer comments will help us to better serve them.
We will provide customers with 100% accurate information. If a customer believes that they received inaccurate information, we will make every possible effort to provide for that customer all information available to us to ensure the customer is receiving the correct information.
We will respect each customer’s property. Respecting the property of others is a fundamental courtesy. If our employees damage any property, we guarantee taht we will initiate a prompt, mutually agreeable resolution of the problem.
We will always be available for questions, comments or concerns. If you are a customer and are not completely satisfied, we want to know. Please contact us whenever you have a concern or a problem with Floors™ or any Floors™ personnel.
If you find the exact same flooring for a lower price, please, show us the advertisement and we’ll beat it by 10%. Now that’s a savings you can take to the bank!
*See store for complete details.